Shipping + Sizes

SHIPPING

Postage

Our prints are made to order. Please allow 4-5 working days for your order to be processed.

All items are sent via Regular, Priority Mail (un-tracked).

Tracking or Express Postage options are both available, for an additional cost. Add these options to your cart to confirm.

Orders are packaged with the utmost care, and posted in heavy-duty, cardboard mailing envelopes or padded boxes.

Once your order has been shipped, Hey Stella can accept no responsibility for loss or damage to your package.

We ship worldwide, and offer regular international shipping with all of our items. The customer is responsible for any customs related charges or duty tax. 

All items are shipped via Australia Post, and are sent from the NSW Mid North Coast.

 

Shipping time frames from country location;

NSW: 5-7 business days.

QLD, VIC, ACT: 5-7 business days.

TAS, WA, SA: 5-7 business days.

NT: 7-10 business days.

International: 10-21 business days.

*all time frames are an approximate, based on information given to us from Australia Post. 

 

Privacy

Your privacy is important to us. All information collected is only used for the purpose of processing your order.

We will never give out or sell any of your information to a third party, or record any transaction details. Paypal and Stripe are our payment options, and are secure and private.

 

Exchanges

  • Hey Stella does not accept exchanges for change of mind. We will gladly replace items if they are proven defective or damaged. Please do not hesitate to contact us if this is the case.

 

PRINT SIZES

Our Prints are available in 3 different sizes:

A5 Size

148mm x 210mm

A4 Size

210mm X 297mm

A3 Size

297mm x 420mm